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vm888 is clear about what data we collect from your account, how we use it, and the choices available to you. Access to our platform depends on your local law and eligible regions — this policy sets out your rights and our obligations in plain terms.
When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment methods you connect to your wallet. Where you use Nagad or Upay to fund your account, we hold a record of those transaction references as part of your account history. We do not store full payment credentials on our servers; those are processed through the payment rail itself. We also collect device and session data automatically — browser type, IP address and session timestamps — to keep your account secure and to detect unusual access patterns. This data is not sold to third parties. We may share it with service providers who assist in running the platform, but only under agreements that restrict how they use it. Where local law in Bangladesh requires disclosure to a regulatory authority, we comply. You can request a summary of the data we hold on your account by contacting our support team through the routes published on this site. Retention periods vary by data type; account records are held while your account remains active and for a period after closure as required by applicable rules.
This policy covers data collected and processed by vm888 through your account, your sessions on this site, and the support interactions you have with our team. It does not extend to third-party services you may reach through links on our site — those services run their own separate policies. Availability of the platform and the rights described here depend on your local law and eligible region.
Data collected when you register, log in or update your account details is covered under this policy. This includes the email address, mobile number and verification details you supply during the account setup flow.
Payment transaction references linked to your wallet — including Nagad and Upay activity — are stored as account records. We do not hold full card or wallet credentials; only the reference identifiers generated by the payment rail.
Session data, device identifiers and browsing behaviour on vm888 fall inside this policy's scope. We use this data to maintain account security and to understand how the platform is used at an aggregate level.
Links to external sites or payment providers operate outside this policy. Once you leave our platform, the data handling of that third party applies. We have no control over external privacy practices and recommend reading their terms separately.
Your account gives you practical ways to review and manage the data we hold. The most direct route is your account settings page, where you can see and update personal details such as your registered mobile number and email address. If something looks wrong, correct it there first — changes take effect immediately in your profile. Need a copy of the data we hold on you? Send a request through our support channel and we will compile a summary of your account record. We aim to respond within a reasonable period, though the exact timeframe depends on the complexity of the request. You also have the right to ask questions about how your data is used or to raise a concern about a specific data handling matter. Where local law in Bangladesh grants additional rights over personal data, those rights apply to the extent we are legally required to honour them. Availability and the scope of rights depend on your local law and eligible region.
Log into your account and check the profile section to see what contact and verification details we hold. The displayed information reflects your current active record.
Update your registered mobile number, email or account name directly from account settings. If a field is locked, contact support with the correction and your account reference.
Send your query through the published support route on this site. Include your account reference and describe the specific data matter — we route data questions to the relevant team for a direct response.
For a full account data summary or a request related to data deletion, contact us via the support channel. We handle these requests subject to applicable local law and our retention obligations.
If you have a question about this policy, want to correct account data, or need to make a formal data request, use the support routes published on this site. We do not accept data requests through social media or unverified channels — only through the routes below, where we can confirm your account identity before acting.
Open the live chat widget from any page on the site. Confirm your account email or registered mobile number to authenticate your session before raising a data-related query.
Send your data question or correction request to the support email address listed in your account help section. Include your account reference number so we can locate your record.
The help section inside your signed-in account contains published guidance on data requests, correction steps and policy contact. Start there to find the correct form or route for your specific request.
We apply technical and organisational measures to keep your account data secure. Cookies on this site are used for session management, security checks and aggregate usage tracking — not for advertising profiling. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how the site functions for your session.
We use session cookies to keep you logged in during an active visit and security cookies to detect unusual login patterns. Persistent cookies for analytics run at aggregate level only; they do not identify you individually outside of your account session.
Your account is protected through login verification steps visible in the account access flow. We log access timestamps and device identifiers to flag and investigate anomalous activity. You can review recent login history from the account security section.
Account records are kept while your account is active. After closure, we retain certain data for the minimum period required under applicable rules. Transaction references — including Nagad and Upay records — follow the retention schedule tied to financial record obligations.
When we update this policy, the revised version is published on this page with the effective date noted at the top. Continued use of your account after a policy update constitutes acknowledgement of the revised terms. Check this page periodically for changes.
These questions reflect what account holders in Bangladesh commonly ask about how their data is handled on vm888. If your question is not here, use the live chat or support email published in your account help section.
We collect the details you enter during registration — your name, mobile number, email address and any verification documents you submit. We also record session data such as login timestamps and device identifiers. This data is used to maintain your account and keep it secure.
No. When you use Nagad or Upay to transact, the payment rail processes the credential. We hold only the transaction reference identifier that confirms the transfer — not your full wallet credentials or PIN. Your payment account remains under the security of the respective payment provider.
Send a data request through the support email or live chat listed in your account help section. Include your account reference so we can locate your record. We compile a summary of your account data and respond through the same channel, subject to verification of your identity.
Yes. Log into your account and go to the profile or settings section to update contact details directly. If a field is locked — for example a registered mobile number that has passed verification — contact support with your account reference and the correction needed.
We share data only with service providers who help operate the platform, under agreements that restrict secondary use. Where applicable local law in Bangladesh requires disclosure to an authority, we comply. We do not sell your personal data to marketers or unrelated third parties.
We retain account records for the minimum period required under applicable rules after closure. Transaction references — including Nagad and Upay records — follow retention schedules tied to financial record obligations. Exact retention periods depend on the data type and applicable local requirements.